Ledfora offers reliable after-sales service and warranty for all LED lighting products for individual and business customers.
We stick to transparent warranty, return, exchange and support terms to ensure a pleasant shopping experience.
1. Warranty Coverage
All Ledfora LED products are strictly inspected before shipping. We provide a standard manufacturer warranty for product defects in materials and workmanship under normal and correct use. Eligible products enjoy free repair or replacement during the warranty period.
Warranty Exclusions:
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Damage caused by incorrect installation, unauthorized disassembly or modification
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Manual damage, collision, water damage, or improper voltage use
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Damage from natural disasters, power surges and other external factors
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Normal light attenuation and aging after long-term use
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Products purchased from unauthorized sales channels
2. Return & Exchange Policy
2.1 Quality Issues
Please contact us within 7 calendar days after delivery if you receive damaged, defective or wrong products. We offer free repair, replacement or full refund, with all shipping fees covered by Ledfora.
2.2 Non-Quality Returns
Unopened and unused products can be returned or exchanged within the valid period. Customers need to bear return shipping fees. Custom products are non-returnable and non-exchangeable.
3. After-Sales Process
1. Contact our support team with your order number, product information and problem details (photos/videos are recommended).
2. Our team will verify your case and reply with a solution within 1–2 working days.
3. We will arrange refund, replacement, repair or technical guidance accordingly.
4. We will follow up until your issue is fully resolved.
4. Shipment Damage & Loss
For damaged or missing items during transportation, please contact us promptly. We will cooperate with logistics to verify and provide re-delivery or compensation solutions.
5. Technical Support
We provide free professional technical and installation guidance for all purchased products. Feel free to contact us for any installation, debugging and daily use problems.
6. Refund Time
Approved refunds will be processed within 7–10 working days. The actual arrival time depends on banks and payment platforms.
7. Contact Us
Email: [email protected]
We will reply to all valid inquiries within 24 working hours.
8. Policy Update
Ledfora reserves the right to update this after-sales policy without prior notice. The latest version displayed on this page shall prevail.